Our Company

Established in 1981, PT. Elo Karsa Utama is one of the leading distributor of Life Science, Biotechnology, Microbiology and Medical products in Indonesia. Coming from a humble beginning, Elo Karsa has been contributing to the advancement of scientific technology in Indonesia for more than 30 years.

Part of our success comes from our motto “Serving you better”. This motto has become DNA in our day-to-day life where we always aim to serve each other better, be that our clients, our principals and most importantly our work peers. Customer satisfaction is very important to us hence we are committed to always push the standards of our customer care and deliver the right solutions to your business needs.

Our head office is located in Jakarta with representative offices in Surabaya, Bandung, Bogor and Yogyakarta. Through efficient logistic operations we have catered clients from different industries in all major areas of Indonesia. One of our key strategic growth is to open more representative offices in other parts of Indonesia.

Advantages

One of the advantages of choosing Elo Karsa is access to our expansive and cutting edge product portfolio ranging from Life Science equipments and consumables, Microbiological and Food Safety products, Animal Health kits, and Medical instruments and consumables. Elo Karsa is continuously working in synergy with our global partners to add more exciting and advanced technological solutions to our product portfolio.

Vision and Mission

It is believed that growing is human nature. By growing, human are learning, and developing into a better individual. The process of growing our business has shaped Elo Karsa to become who we are today. However to succeed in a business environment we must continue to grow without forgetting our underlying vision and mission.

Our vision is to become the leading distributor in Life Science and Medical business through effective synergy with our principals and achieving the best solution for our customers.

Succeeding that vision can only be done by defining our mission, that is to improve customer satisfaction by consistently providing high quality innovative products and better service experience.

Through this vision and mission, we hope to inspire our team, people and business for years to come and continue with our commitment to serve you better.

OUR TEAM

Our application team will help you to better understand the application of your product and instrument. It is important for us that our clients can maximize the potential and usage of the product, therefore achieving highest return on their investment.

Our service engineer team is dedicated to help our clients throughout the installation process, and the after sales service including maintenance of your instrument and equipment. They can also provide technical support for problems and difficulties that arise during usage.

Our customer service team is available to provide our clients with the best-fit solution for any enquiries or problems that you may have with our products. We take customer satisfaction and customer care seriously as they are part of our commitment to serve you better.

Customer satisfaction, integrity and confidence are first in our customer service philosophy. Align with our vision and mission, we are investing and equipping our team with the necessary skills and knowledge to better support our clients.

Our sales team is here to help valuable clients discover the right product, to improve the quality of their work and increase the efficiency of the workflow. This process is then followed by our customer service team to ensure the buying experience is done efficiently and hassle-free.

Our product specialist team is the product expert in the team. They are here to help you better understand the features and functions of the product of your interest. They are continuously trained by our principals and experts in the industry, and are always keeping up with the latest technological offerings and features available in the market.

Just send us your question and we will give you the help you need

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